Privacy Policy

Catch n Save is committed to providing high-quality services while respecting your privacy. This policy explains our obligations regarding the collection, use, and management of your personal information.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles guide how we collect, use, disclose, store, and secure your personal information.

You can find more about the Australian Privacy Principles on The Office of the Australian Information Commissioner’s website: www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information includes any detail or opinion that identifies an individual, such as your name, address, email, and phone number. We collect personal information in various ways, including through correspondence, phone, email, in person, via our website, from publicly available sources, cookies, and third parties. However, we cannot guarantee the privacy policies or practices of third-party websites.

The primary purpose of collecting your personal information is to provide our services, share information, and support our marketing efforts. We may also use your information for related purposes you would reasonably expect. You may opt out of our marketing communications at any time by contacting us in writing.

When collecting personal information, we will, where appropriate, explain why we need it and how it will be used. 

Sensitive Information

Sensitive information includes data about your racial or ethnic background, political views, religious beliefs, health, criminal record, or trade union membership. Generally, we don’t collect sensitive information. However, with your consent, we may need this information if you apply for employment with us. 

Information from Third Parties

We prefer to collect your personal information directly from you. In certain cases, we may receive information from third parties. When this occurs, we will take reasonable steps to ensure you are informed about the third-party information we have received. 

Disclosure of Personal Information

Your personal information may be shared in certain situations, including:

• With third parties when you consent to its use or disclosure.
• When required or permitted by law.

Security of Personal Information

We store your personal information securely to protect it from misuse, loss, or unauthorized access, modification, or disclosure. When it is no longer needed for its original purpose, we will take reasonable steps to safely destroy or de-identify it. 

Accessing Your Personal Information

You have the right to access and correct your personal information, subject to certain exceptions. To request access, please contact us in writing. Catch n Save does not charge for access requests but may charge an administrative fee for providing copies of your information. For security, we may require identification before releasing any personal information. 

Keeping Your Personal Information Updated

Keeping your information current is important to us. If you find that any personal information we hold is outdated or inaccurate, please notify us as soon as possible so we can update our records and continue to provide you with quality services. 

Policy Updates

This Privacy Policy may be updated periodically and is available on our website. 

Privacy Policy Inquiries and Complaints

If you have any questions or concerns regarding our Privacy Policy, please contact us at:customerservice@catchnsave.com.au