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Catch n Save – Easy 30-Day Return, Refund & Exchange Policy

We want you to shop with confidence. If something isn’t right, we’re here to help.

Returns for Faulty or Damaged Goods

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item is faulty or damaged.

An item may be considered faulty if:

• It has a manufacturing defect not caused by misuse or incorrect installation
• It does not match the product description

Please contact us as soon as possible with photos or videos so we can assess and resolve the issue promptly.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Easy 30-Day Change of Mind Returns

If you change your mind, we offer an easy 30-day return or exchange, subject to the following conditions:

• The return request is made within 30 days of receiving the item
• The item is unused, undamaged, and in resalable condition
• The item is returned in its original packaging, with all parts and accessories included

Please note:

• Return shipping costs are the customer’s responsibility
• A 5% repacking fee may apply if the original packaging is missing or damaged
• If you are unable to return the item yourself, we can arrange a pickup service for a 10% collection fee
• 
  Items showing signs of use, damage, or wear may incur a depreciation fee (minimum 5%), based on our technician’s assessment
  

All returned items will be inspected within 7 days of receipt.

Refund Process:

• Approved refunds will be processed via the original payment method
• Refund timing depends on your bank or payment provider

Non-Returnable & Non-Refundable Items (Unless Faulty)

The following items are not eligible for return or refund due to change of mind:

• Factory seconds or on-display items
• Custom-made or made-to-order products
• Gift cards, vouchers, or store credits
• Consumable items (e.g. cue tips, ping pong balls)
• Items that have been used, assembled, altered, or damaged after delivery
• Items damaged due to improper self-installation (including broken slates or stripped screws)

Exchange Policy

We offer exchanges within 30 days of purchase, provided that:

• The item is unused, undamaged, and in resalable condition
• All original packaging, parts, and accessories are included

Exchange value rules:

• If exchanging for a higher-priced item, the price difference must be paid
  
• If exchanging for a lower-priced item, the difference will be refunded

Items Not Eligible for Exchange:

• On-display or factory-second items
• Items that are used, damaged, missing parts, or without original packaging

How to Request a Return or Exchange

Please contact our Customer Service team at customerservice@catchnsave.com.au

Include your order number and photos (if applicable). Our team will guide you through the next steps. Additional return or collection fees may apply for change-of-mind returns.

At Catch n Save, we strive to provide convenient and cost-effective shipping options for our customers. Please review our shipping terms and conditions below.

1. Order Processing Time

• Orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• A confirmation email with tracking details will be sent once your order has been shipped.

2. Shipping Rates

• Free delivery is available to Sydney / Melbourne / Brisbane / Adelaide metropolitan areas.
• For other locations, we offer affordable freight options. A shipping quote will be provided at checkout.

3. Shipping Methods & Carriers

• Free Delivery: Handled by our in-house delivery team. Our drivers will contact you 1-2 days prior to confirm the delivery date and time.
• Interstate & Regional Delivery: We use trusted carriers such as Hunter Express, Allied Express, or TNT for timely delivery.
• Please arrange at least one able person to help unload.

4. Estimated Delivery Time

• Free Delivery: 3-5 business days after processing.
• 300KM Metro Surrounding Areas and Interstate Delivery: 5-7 business days after processing.
• Peak Season Delays: During high-demand periods, such as holiday seasons and major sales events, deliveries may take longer due to increased order volumes.

5. Custom-Made & Special-Order Items

• Some items on our website are custom-made or special-order products, which require additional production time before shipping.
• The estimated arrival time (ETA) is clearly stated on the product listing page.
• In most cases, delivery within the provided ETA is guaranteed. However, unforeseen delays due to production, shipping logistics, or customs clearance may occasionally occur.
• Customers will be notified if any significant delays arise.

6. Inventory Inaccuracies & Resolutions

• Due to rapid stock movement, especially during peak seasons, occasional system discrepancies may occur, leading to inventory inaccuracies.
• If an item becomes unavailable after purchase, we will offer an alternative product or a full refund.
• We encourage customers to contact us first for a resolution, as some may request chargebacks before we have the opportunity to address the issue. Our team is committed to resolving such cases fairly and efficiently.

7. Delivery Terms

• Ground Floor Delivery Only: Orders are delivered to the front door or garage at ground level.
• Stairs or Indoor Delivery: Additional charges apply. Please contact us before placing your order.
• Heavy/Large Items: An able-bodied person is required to assist with unloading.
• Missed Delivery: If no one is home, you may:Authorize us to leave the order at the front door or garage.Reschedule delivery (additional fees and delays may apply).

8. Installation Services

• Most products require assembly and come with DIY instructions.
• Installation services are available upon request (fees apply).
• Customers must provide a parking space for the installation team. If parking is unavailable, additional charges will apply.

9. Add-On Services (Fees Apply)

• Moving goods indoors or upstairs
• Specific delivery time requests
• Two-person delivery serviceInstallation services

For any special requests or additional services, contact us for a customized quote.

At Catch n Save, we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we now offer up to 5 years’ warranty on selected products, depending on the product category and warranty plan chosen.

Our standard warranty remains at 12 months across all product categories, with the option to purchase Extended Warranty Plans of up to 5 years for qualifying items.

1.This warranty covers:

• Manufacturing defects in materials or workmanship.
• Structural failures, such as breakage of frames or welded joints.
• Electrical or mechanical component failures due to defects.
• Deterioration of materials not resulting from normal wear and tear.

2. Exclusions & Limitations

This warranty does not cover:

• General wear and tear – including surface scratches, dents, fabric fading, or discoloration due to prolonged exposure to sunlight or moisture
• Accidental damage, misuse, or neglect – including improper assembly, overloading, impacts, or failure to follow usage guidelines.
• Environmental and weather-related damage – including exposure to extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
• Consumable parts and accessories – including but not limited to pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables, unless faulty at the time of delivery.
• Unauthorized modifications or repairs – any tampering, alterations, or use of non-original parts will void the warranty.
• Commercial or rental use – unless explicitly stated, this warranty applies solely to residential use.
• Free bonus accessories – any complimentary items provided with the main product are not covered under this warranty.

3. Extended Warranty Options – Now Up to 5 Years

For select products, Catch n Save offers Extended Warranty Plans for purchase, providing additional coverage up to a total of 5 years. These plans are designed to offer long-term protection and peace of mind.

Extended Warranty Benefits:

• Additional Coverage Duration: Extend your warranty for up to 4 additional years beyond the standard 12-month warranty.
• Comprehensive Protection: Coverage may include repairs, replacements, and other services not included in the standard warranty.
• Convenience: Simplified claims process with direct access to our customer support team.

Terms and Conditions:

• Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
• Pricing: The cost of the Extended Warranty Plan varies depending on the product and the selected coverage period (1 to 4 additional years).
• Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty.
• Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.

4. How to Purchase an Extended Warranty

To add an Extended Warranty Plan to your purchase:

• At Purchase: Select the Extended Warranty option during checkout on our website.
• Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding an Extended Warranty Plan.

5. Warranty Claim Process

If you encounter an issue covered under warranty, please follow these steps:

Step 1: Submit a Warranty Claim
Contact our customer service team at customerservice@catchnsave.com.au or 1300 809 911 with:

• Proof of purchase (order number, receipt, or invoice).
• A detailed description of the issue, including how and when it occurred.
• Photographic or video evidence clearly showing the defect.

Step 2: Warranty Assessment
Our team will review your claim and may request additional details if needed.

Step 3: Resolution Options
If the claim is approved, Catch n Save may, at its sole discretion, offer:

• Replacement of defective parts.
• Full product replacement.
• Refund (where applicable), in line with our refund policy.

6. Additional Terms & Conditions

• If the original product is discontinued, we may replace it with a comparable product of equal value.
• Customers may be responsible for return shipping costs if the issue is not due to a manufacturing defect.
• Warranty claims must be made within the active warranty period (up to 5 years, depending on the product and plan purchased).
• This warranty is non-transferable and applies only to the original purchaser.

7. Australian Consumer Law Compliance

This warranty operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL:

• Consumers are entitled to a replacement or refund for a product that has a major failure.
• Consumers are entitled to repair or replacement if a product fails to meet acceptable quality standards and the failure is not classified as major.

For more information, visit the Australian Competition & Consumer Commission (ACCC)website.

8. Customer Support

Email: customerservice@catchnsave.com.au

Phone: 1300 809 911

We appreciate your trust in Catch n Save and are committed to supporting you throughout the lifespan of your product.

Designed with care and crafted from premium materials, our products combine durability, comfort, and timeless style. Each piece is thoughtfully made to enhance your living space, offering a perfect balance of functionality and elegance that complements any home and suits your unique lifestyle.